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Creative's Vado Video Recorder


2008/07/04

I never owned a camcorder. When I considered how infrequently I'd have any use for one, I just couldn't justify the price. Yes, I am a product of generations of Yankee thrift.

I did buy a Flip Ultra Video a few months back because it was only $150.00 and I thought I would use it enough to justify that.. but as it turned out, I really didn't.

Earlier this week I was given a Vado Pocket Video Cam and although I expected this to sit unused on my shelf with the Flip Video, I've actually been carrying this with me and using it.

The Vado is significantly smaller than the Flip. It's 3.9" x 2.2" x 0.6" vs. Flip's 4.17" x 2.16" x 1.25" (Flip does have a newer 'Mino" model that's similar in size to this but is priced at $179.99 vs. the Vado's $99.00 list price). That shrinking makes the difference between carrying something in your pocket but being constantly aware of it and carrying something and forgetting you have it. That's why I almost always have this with me now and why I have used it more often.

One major difference from the Flip Ultra is the Vado's battery. The Flip uses AA's, this has an internal (replaceable) unit that recharges from its USB port. That has advantages and disadvantages: it's great not to have to use the AA's, but if you are far from a computer this could be a problem.

Both units can record 60 minutes of high quality or 120 minutes of standard quality video.

The Flip unit came with a cloth carrying bag, this did not. Obviously not a big deal, but still a little annoying to have to find something to protect the lense and viewport from scratches.

Sound pickup isn't very good.. if you are talking, that's fine, but anyone else you are recording would need to be shouting. I find the on-off switch a little stiff, but that also prevents you from turning it off accidentally. If you leave it unattended a few minutes, it will power down by itself.

I'm also a bit unsure about the USB connector. The Flip unit is solid, this is on a flexible cord. On the one hand that makes it easier to make connections when other stuff is in the way, but I'm afraid it may wear out and break..

I've used this quite a few times over the past week just taking short clips here and there.. it's nice to have something so small and easy to use. My camera can take movies, but that's much larger and clumsier - this is quick and simple.

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Sat Jul 5 22:36:46 2008 Yankee Thrift badanov

http://www.freefirezone.org

As a former Yankees fan I thought I would never see the words "Yankee" and "thrift" used in the same sentance.

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What am I doing here?


2008/06/27

I was waiting in the small lobby for someone to come down to fetch me. I had arrived early as I usually do, so I wasn't upset about waiting. I wouldn't have been upset anyway - I get paid by the hour whether I'm looking at pictures in the lobby or pecking away at a keyboard. I'm happy enough to wait and have enough random junk running around my brain to keep myself amused for hours after the pictures and magazines become old.

I wondered why I was there. I don't mean in an existential sense, and I don't mean that I hadn't been given some clue as to why I had been summoned, but that had been a little vague.. some specifics, but mostly nebulous. I really didn't know what to expect.

Of course I didn't know what I'd be doing, either. In a big flow chart sort of way, sure: customers presents problem. If I have an immediate solution, I present or deploy that. If not, I'll study the problem and then either fix it or suggest a work around. At the ten thousand foot level, that's what I do. Lather, rinse, repeat. Examine, dissect, fix.

The funny thing about it is that in many ways it doesn't really matter what the problem is. Server out of space, make this talk to that, this used to talk to that but it stopped, this is slow, that's broken.. shrug.. different day, different stuff.

A few minutes later my contact came down and led me into the building to look at his problems. Five hours later I left, having fixed one problem, suggested a better way to do another, and finding the last temporarily intractable and needing more information.

Just another day. Why am I here?

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On-Line Poker for Cash Prizes


2008/06/26

As many regular readers here know, I love playing poker, and particularly No Limit Hold'Em. I've played at most of the big name on-line poker sites and don't like any of them.. usually because there are too many "all-in all the time" players.

I don't play at the cash sites for two reasons: the first being that I'm not that good a player and the second being that the U.S. has made on-line gambling illegal, and although poker is really much more a game of skill than it is gambling, the guardians of our morals don't see it that way.

I started playing at http://www.fleetstreetgames.com last night. This is a membership site ($9.95 a week, cheaper if you sign up for longer periods), so you don't get the ridiculous play you see at the free sites. Also, they are paying cash prizes for winning tournaments - not much, but if you are playing for fun, it certainly doesn't hurt to win a little cash with it.

For example, I played in a tournament last night and won $7.50 for taking 12th place in a field of 86. First place paid $100, but as it took almost five hours to get there, that's a pretty poor hourly wage.

But that's not the point. If you love to play poker, you'll play for nickels or pennies as long as it's fun. But usually playing for pennies or nickels isn't fun, because nobody ever folds and it just becomes a pretty stupid game of luck, right? That doesn't happen here: the competition is serious and people are playing very hard to win.

If you like NLHE poker, give this a try.

/Misc/fleet-street-games.html copyright and reprint notice

Comments /Misc/fleet-street-games.html

Thu Jun 26 14:55:02 2008 rbailin

According to the FAQ on their site, you can also get a free week of paid membership by sending a postcard with your username and email address to their Las Vegas PO Box. You can accumulate up to 4 weeks at a time this way for the cost of 4 postcards.

--Bob

Mon Jun 30 17:00:22 2008 TonyLawrence

Yes, that's true.

I've won $13.50 so far - I think a better player could probably make far more..

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Know your customer


2008/06/25

While food shopping last week, we came across a cart full of discontinued items. Prominent among them were a large number of boxes of Peace Cereal "Organic Hearty Raisin Bran with Crunchy Oat Clusters". My first thought was "Why are they discontinuing these and why haven't they sold?".

A quick look at the ingredients gave me a clue: "Milled Cane Sugar" came right after the raisins and was followed by Barley Malt Syrup and then by the Whole Rolled Oats: this stuff was probably too sweet. We bought a couple of boxes anyway and when I tried it later that day my suspicion was confirmed: way too much sweetness.

That's OK - we're cereal mixers. If we mix a small amount of this in with a small amount of each of the other cereals we buy, the result is fine. We can bypass the problem.

Who buys organic foods? People concerned about our global environment, sure. Peace Cereal does fine there and even donates 10% of its profits to humanitarian causes. Great, but what other reasons are there for buying organic?

We buy organic (when we can and when we can afford it) because we are selfishly concerned about our own health. That's our primary motivation: not to save the planet, not to help struggling small farmers in third world countries.. those are wonderful things, but we eat healthily because we want to be healthy.

We don't want unnecessary sugar (or salt!) added to our foods. If we ever thought something needed a little sweetening, we have sugar and honey on our pantry shelves - we don't need the manufacturer to add it.

I bet I know exactly what happened here. They probably test marketed this stuff to ordinary consumers who don't care about healthy eating and probably every one of them said "needs sugar". But the people who actually buy organic foods would never say that, and that's probably why the supermarket got stuck with unsold cases: people bought it once, didn't like it, and will never buy it again.

Think about who your customer is and what they really want.

/Opinion/know-your-customer.html copyright and reprint notice

Comments /Opinion/know-your-customer.html

Wed Jun 25 16:21:48 2008 JonR

Tony, are the other Peace cereals also that sweet? (They don't seem available locally.)

A lot must depend, in marketing, on how test and focus groups are selected. And it seems to me it would be very easy to slip up here, with the higher management none the wiser.

One principle that seems sound is: Don't pretend to be what you aren't. I'm 68 years old, yet I cringe daily when I hear or see advertisers using slang and jargon that went out of date five or ten years ago, in a pathetic attempt to attract young customers. Even if they find themselves exposed to the message, they're not going to rush to purchase something on the basis of clumsy and patronising advertising.


Wed Jun 25 22:44:46 2008 TonyLawrence

I don't know if the others are as bad..

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Power Hold'em Strategy


2008/06/23

Index by Subject


I had pre-ordered this a long, long time ago and had almost given up on it when I got the the email that it was being shipped. I had actually lost a little interest in poker (particularly on-line) in the past year, but this book revived me. Why? Because it taught me something important and the funny thing was that the most important thing I learned wasn't in the book at all..

First things first: this really isn't a book for beginners. There is an introductory chapter by Evelyn Ng that lays out a strategy for beginners, but that's not the main thrust of the book. This is about power tournament no limit poker and it's the absolute best book I've read yet.

There are several other chapters by important players: Brunsen, Lindgren, Ng, Williams and Wasicka all contributed material. Frankly, they could have left all of that out and I would have been just as happy. I don't mean that those are bad chapters, but for me the meat of this book is Daniel's.

And those few pages (less than 200) are definitely the best I've ever read. There are several reasons I say that: for one thing, with many other poker books you sometimes can't tell what game they are talking about: pot limit, limit, cash games? The strategies for all of those are much, much different than those for tournament NL so the lessons learned can be very harmful. Daniel makes it very clear what he is talking about, and mostly that's Tournament NLHE.

Here's another thing: most poker books aren't really written well. The authors aren't writers, and it shows. Daniel Negreanu writes very, very well and that makes a big difference. I really appreciated that. Sure, you can get across the same ideas with bad grammar and clumsy sentences, but it's a lot more pleasant to read someone who actually can write.

So what's that most important thing I learned here? Simply, that I was right. That is, over the few years that I've been playing, I have slowly come to the same place that Daniel outlines: "small ball" is the path to winning tourneys. But every time I'd express any opinion along those lines, the old-style Doyle Brunsen high-aggression players would insist that I was wrong. Well, if I'm wrong, so is Daniel and I don't think many are in a position where they have any claim to question his play.

Not that I'm in Daniel's league, of course. I'm not; I'm a middling good player only. But so much of what he said caused me to say "Yeah!" and feel vindicated and of course the rest helped me refine and improve the things I have been thinking about. That's what made this book so valuable for me.

The thing about poker is that if "everyone" started playing small ball, the old style Doyle Brunsen aggression would once again be the best play. You always have to remember that primarily you have to "play the player" and be ready to switch your style as circumstances dictate. However, right now a lot of the lesser wannabees still know nothing about small ball so the few that really apply these lessons will benefit greatly.

Highly, highly recommended if you play Tournament NLHE.

graphic of book cover Order (or just read more about) Power Hold'em Strategy  from Amazon.com

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Hypermiling


2008/06/22

A Google search for "hypermiling" will turn up a lot of links about saving gasoline by changing your driving habits. Most of them are just common sense: accelerate slowly, try to avoid stopping completely (slow down if a light ahead is red to give it a chance to be green when you get there), use your speed control..

Some of the suggestions cause great arguments. Windows down or A/C? Most everyone agrees that it depends on your speed; windows down is best at low speed, use A/C on the highway. But "low speed" of course depends on the aerodynamics of the vehicle, so the arguments about how much fuel is saved or wasted ensue.

Another controversial subject is coasting in neutral. Aside from possibly being illegal, some sites argue that this can damage an automatic transmission. Other sites say that with some vehicles, it's smarter just to coast in gear as the fuel injectors will actually shut off in that circumstance but will stay on idling if coasting in neutral.

Even more controversial methods have you coasting with the engine key shut off! That's definitely tricky and dangerous..

Our 2007 Subaru Outback was averaging a little more than 25 miles per gallon when gas prices started creeping up. I changed my driving habits immediately but had a harder time getting my wife to consider fuel economy. It wasn't that she didn't want to save gas, but that she felt that she was annoying people behind her by driving and accelerating slowly.

What changed my wife's mind was the MPG displays. Our car can show both current fuel consumption and average MPG over either of the trip odometers. When I'd take the car, I could boost the mileage up over 30 MPG, but her driving would drive it back down into the twenties almost immediately. Pointing that out aroused her competitive nature and she changed her mind and her driving habits. We now compete for the best mileage - I have managed to push it to 31.6 now and then, but she doesn't do quite as well so we hover around a 30.9 average now.. pretty strong improvement!

But her objections are true: people get ticked off if you creep away from a stop sign or drive less than 70 on the highway. I received more than my share of one finger salutes until I found the compromises that let me save gasoline without annoying people too much.

Accelerating slowly

This is probably the thing that will tick off a following driver the most. My compromise is to try to average it out. When there is no one behind me, I really creep, being extremely gentle with the gas pedal and taking my own sweet, fuel saving economical time getting up to speed. When there is someone behind me, I don't push it to that extreme - I don't make a jack rabbit start, but I don't creep along as I would if no one were behind. I figure my extreme economy measures at other times let me be a little bit wasteful here (though in a smarter world everyone would be driving gently and it wouldn't matter).

Avoiding stops

To anticipate and avoid stops, you need a big following distance. Staying far behind the cars ahead of you gives you the time you need to slow down so that you ran still be rolling when they start up again. Around town, that's not much of a problem: trailing cars don't get annoyed by my large following distance and don't usually get annoyed by my slowing down when a light turns red or people stop for a temporary obstruction and so on. The highways are a different story: when you leave a large following gap, somebody from another lane will usually fill it, forcing you to slow down more to get the gap back where you want it. This was one of my wife's objections: constantly slowing down to maintain the distance. She's gotten over that because of our mileage contest. After all, we're never in a hurry; why do we need to be driving fast?

Driving slowly

Because other people get very upset if you don't. There's nothing like driving the speed limit to attract a long line of tailgaters off the highway and to get people flashing their lights and waving their hands on the interstate. You can almost hear them screaming "Pull over, idiot!".

So we do. Saving gas isn't worth having some angry fool riding your tail lights. Around town, we'll pull right over and let them go by the moment they start crowding our rear bumper.. unless..

Unless there's someone in front doing the same thing. That doesn't happen often off-highway, but it's getting easier and easier to find other fuel conserving drivers on the highway. When you find them, fall into line. Maybe they are driving a little slower or just a tad faster than I would have, but that's OK. If the speed limit is 65 and I can fall into a line of people doing 62, I'm saving gas. I'd rather find a group doing 60, but this is OK for now, and because there is a line of us, nobody behind gets upset.

Other tips

The issue I had some difficulty with is removing unnecessary weight from the car. I like to have stuff I might need with me - tools, mostly, and of course these add weight; every extra pound being dragged along costs gasoline. I had to ask myself the tough questions: how many screwdrivers do you really need? Are you really going to need that cable testing kit today? How about that jug of windshield washing fluid?

We also just plain drive less. We plan our trips carefully - no more casually running out to pick something up. We wait until we have other reasons to head in that direction, and even get into detailed discussions of prices as opposed to the cost of gas: that gallon of milk is twenty cents more if I buy it here, but otherwise I have to go seven miles out of my way.. so buy it here.

Within our community, we use our golf cart or walk when we need to run down to the mail or the gym. Of course I had to do the math on that: the cart costs about 7 cents per mile for raw electricity, and about 75 cents per mile overall (maintenance, battery replacement). That's not necessarily better than using the car, but as gas prices continue upward, that stays fairly stable as the electricity cost is very small.

As to walking, I figure my base fuel cost is about 10 cents per mile and around 50 cents per mile over all. Of course my idling cost isn't a lot less and while there are several ways to cut consumption to zero, none of them are very attractive and some lack any ability to restart. The cost of walking should be balanced by its health benefits too, so I do that when I can.

I'm happy with the improvements we've made. We actually cut our gasoline costs by almost one third since we started - that's significant.

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Sun Jun 22 14:06:13 2008 ScottCarpenter

http://www.movingtofreedom.org

Good post. My little '98 Saturn has always gotten about 35 MPG in combined city/highway driving, and I haven't particularly tried to drive conservatively (although a speeding ticket a few years ago still has me watching my top speed more -- it's just not worth it to me to push the limit).

I do find it extremely irritating when people don't accelerate more quickly on freeway on-ramps. There'll be a 1/8 mile long ramp to a highway with a 65 MPH speed limit, and a lot of people are only going 45 MPH at the end when it's time to merge. I'm not sure how many of these people are conserving fuel and how many are just knuckleheads.

Other than that I'm trying to moderate my type A tendencies and just go with the flow. I still get impatient from time to time, but work hard at not following closely if someone is going slower than I want to go. That's one of my other major annoyances: tailgaters.

Sun Jun 22 14:39:26 2008 Good points JohnB

These are all good points. I used the bus all day yesterday with my daughter, very successfully. It forced me to be in less of a hurry, and even though I try to keep myself from being in a rush, I don't always succeed.

Maybe, in addition to saving on gas, as more people take measure to save, more people will slow down. I wonder how many of the one-finger salutes you received were from people who were in a hurry for no good reason.

Mon Jun 23 14:50:13 2008 hypermiling Dan

"We actually cut our gasoline costs by almost one third since we started - that's significant."

That's not significant--that's a miracle!

Are you sure you didn't mean usage, instead of costs?


Mon Jun 23 15:03:25 2008 TonyLawrence

I mean costs - by cutting down on trips and increasing MPG

Mon Jun 23 17:37:03 2008 JonR

Applause from Kansas City! Car-free since 1982, when I was working I took the bus or, for several years, cycled the 5.2 miles each way. I racked up 14,000 miles of cycling in largely rush-hour traffic that way. I'm grateful for occasional rides in friends' cars but also concerned about fuel waste. Petroleum is not renewable -- not in our lifetimes.

I do believe slow acceleration on ramps is unwise. The ideal is to be as ready as possible to swiftly enter the highway stream, and to be stopped at the bottom of a ramp is an experience I remember all too well. Not good.

Mon Jun 23 19:42:39 2008 JamesFrancis

I really believe that Motorcycles/Scooters are the way to go (besides biking/walking of course). 50-100mpg is not uncommon, cheap to purchase, and insurance is around $100/yr. for mine. I have a cheap older motorcycle at home that I've had for years and I'm still getting 50mpg on it. You'd be surprised what you can stuff into a couple of saddlebags.

Tue Jun 24 14:06:51 2008 BigDumbDinosaur

http://bcstechnology.net

I save gas by driving down hill as much as possible. <Grin>

Seriously, everything that Tony mentioned is valuable advice. As for the effects of speed on fuel consumption, consider that aerodynamic losses vary with the square of the speed. When factored in with other losses, you can assume that doubling your speed will result in an 8-fold increase in fuel consumption.

However, the mechanical efficiency of most cars with automatic transmissions deteriorates at lower speeds, as the converter clutch can't stay locked under those conditions, producing pumping losses. Experimentation with my geezermobile (a Merc Marquis) idetermined that the best fuel economy occurs in the range 58-73 MPH. Above that range, aerodynamics start to take their toll. Below that range, the converter clutch will unlock if ascending a grade, however slight, this due to the very tall gearing in the rear axle. At 70 MPH, the geezermobile can get about 28 MPG when on cruise control, not bad for a 3900 pound, four door sedan carrying a dinosaur. Oh yes, fuel consumption at that speed is lower with the windows up and the A/C on. Opening the windows causes a 2 MPG loss due to the extra turbulence.

Be sure to maintain your engine's state of tune. Periodically run fuel injector cleaner through the tank and occasionally accelerate full throttle to clear out combustion chamber deposits. Change the oil and filters regularly, and keep your tires properly inflated. The front tires on a front wheel drive car should be run at 2-3 PSI more than the rears. Use the opposite ratio for a rear wheel drive car.

Lastly, don't believe those EPA mileage estimates. They are derived from specific test sequences that don't reflect real-world driving conditions. If you see something about a fuel-efficient SUV or mini-van, you can be sure the manufacturer is talking about the EPA estimates. You can't circumvent the laws of aerodynamics. Anything with the high frontal area typical of an SUV or mini-van is not going to be very efficient at highway speeds. Unless you truly need such a vehicle (most of us don't), buy a sedan or coupe instead. Your wallet will thank you.

Wed Jun 25 07:14:16 2008 drag

I have a little moped that I used to drive to work. I even suped it up... The thing was designed to be limited to 30mph, but I can get mine up to about 45 or so on flat ground. (topped out at about 10mph going up a hill) I worked night shift so it was a pleasure to run it in the evening. Got better power when it was cool out, also. 60-100mpg. Fun to work on, fun to try to figure out ways to use what was laying aorund the house to keep it running.

Next level up is my motorcycle. A little 'Kawasaki 250 Ninja'. It's got a 'ninja' name, but actually it's just a little Japanese standard motorcycle designed in the 80's with a sporty-looking fairing. They starting making it in the early eighties, but just keep making it unchanged and is one of the most popular models sold every year. Mines a 2002, I think. Cheap and with _very_ good reliability. Car-like reliability, which is rare for a motorcycle or scooter of any type. The motor is now a old design compared to other things and it's a bit small for American-sized bodies, but it's still faster then 90% of the other vehicles on the road, by a good margin. (which is important, because it's what keeps me out of their way when things get a little scary) 40-60mpg. It's a very efficient and effective vehicle. (most motorcycles aren't)

Trouble is now that I live far from my work.. It's a good 25-30 minute commute without traffic. Plus I now work regular hours so I am out during rush hour. I tried riding my bike to work for a few weeks, but seeing 3 separate car accidents on the way home one day has pretty much made me call it quits on the motorcycle-to-work thing. A fender bender for a car would equal death and dismemberment for a motorcycle rider. Too many dipshits in SUVs, to many morons with a cup of coffee in one hand and a cell phone in the other going 20 mph over the speed limit on city roads.

The dirty-little-secret thing is, if you commute at highway speeds, a car will get you there faster and, if it's designed correctly, more efficiently. You see that motorcycles have a huge amount of drag on them. If you compare a average sports bike with a average small sedan you'll find that the car has a less drag on it... less effective frontal area, more aerodynamic. If people start making a very small car with a decent motor, preferably small motor, stick shift, and with a turbo, can (if done correctly) get better millage then a average (say 600cc and above) motorcycle at highway speeds.

Now for in-town stuff, like 20 minutes drives or less, then a scooter would be fantastic.. (200cc-400cc is about what you'd want) a ideal thing. Just as long as people are going to notice you before taking that chance with a left turn on yellow-turn-red. (You'll quickly learn to always be in the middle lane and to slow down before you get to the intersections (invariably pissing off the a-hole behind you). This gives you optimal reaction time.)

Wed Jun 25 16:09:14 2008 JonR

Seeing three accidents in one day would be sobering. On a big cycling forum I often advised beginning commuters worried by motor traffic to keep in mind that they are dealing with just one, or at most two, cars at a time, whether they're in New York, Hong Kong, or Kansas City. It's the only way to maintain the will to ride. Still it's undeniable that a motorcyclist, bicyclist, or commuter on a scooter is at a big safety disadvantage. In all those thousands of miles where I lost a little blood but thankfully didn't even break anything (except on my bikes), I found the most courteous drivers to be truck drivers -- I mean semis and big delivery vans. Maybe because they stand to lose the most (their jobs as well as their sleep at night) if they cause an injury accident; maybe because they just have more brains. But over all those years only two or three motorists of any kind ever showed impatience with me. I did obey the rules of the road and tried to give motorists the edge when appropriate.

The most dangerous thing for a cyclist is the possibility of getting "doored." Drivers don't look when getting out of their cars. And even if they did, a cyclist could be in a blind spot and unable to stop in time. (Just maybe, a loud warning device might help.) Virtually everywhere that bicycle traffic is permissible, cyclists are bound by the same laws as car drivers. That means the right to a place squarely in the traffic stream, but anybody who's ridden even one trip to work knows that doesn't work. In rush hour staying a safe distance from opening doors without getting enmeshed in the stream of often impatient drivers is the big thing to learn. In regions with foot traffic, daydreaming pedestrians are a great hazard. Cell-phone use has not improved things.

I think I kept cycling because I really wanted to prove it could be done. But there are other reasons for other people. I've been noticing more bicycles than normal on the roads here, in the last few weeks. And they haven't all been ridden by kids or even men and women in their twenties. I hope that, as this trend inevitably continues, since fuel prices are not going down anytime soon, if ever, novice cyclists will educate themselves so that the fragile goodwill between motorists and cyclists won't be eroded and lives won't needlessly be lost in the name of economy.


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It's OK to use your brain when I'm talking to you


2008/06/20

This is a support situation from this week. It's real, though I've obfuscated some names to protect the innocent.

Customer called saying that program foobar32 would not run, complaining of missing library foolib32.so. Given the naming of the library, I suggested that foobar32 probably needed to be reinstalled and she agreed.

The nice thing about foobar32 is that you can do that. Download a binary from their website, run it, and it will update itself without overwriting any of your data. All programs should be written like that; unfortunately not all are. I think the most frustrating are the ones that will do it but only if you are installing a new version.. well, anyway, foobar32 does it right.

So I talked her through ftping to foobar's site, locating her foobarinst32.elf program, and downloading it. The last thing I said was "Now type quit", but I heard a lot more keys a-clicking and then she said "Nope, still doesn't work."

That surprised me a little. After all, she knew that the missing library was named foolib32.so, so why would she think downloading foobarinst32.elf would magically fix that? I don't know, but my suspicion is that she was tired (it was after hours) and perhaps frustrated, so I'll give that a pass. I explained that we had a few more steps to do first, and I started out by telling her to type "chmod 755 foobarinst32.elf". She immediately responded with "It says 'chmod: foobarinst32.elf: No such file or directory'".

Huh? We just downloaded that. It has to be there. But then I remembered all those clickety keys. "Did you cd somewhere else after we downloaded that?", I asked. Why yes, she had.

"Do you know where you were when you downloaded it?".

No, she didn't.

"I'll do a 'find'", she offered. See, she's not a helpless, 'I don't know Unix at all' type of person. Not at all. I waited, and a minute later she said "Got it. I was in /root".

Good. I had her cd to /root and try the "chmod 755 foobarinst32.elf" again. No complaints this time. OK, now we'll execute it. "Type dot slash foobarinst32.elf", I said.

"Dot slash foo what?", she asked.

Aaargh. I know she's tired, I know she wants to go home. But sheesh, it's OK to be involved and engaged. It doesn't have to be passive robot time, type whatever the voices say. We downloaded foobarinst32.elf with the intention of running it, we chmod'ed foobarinst32.elf so that we could run it. Arrgh. I repeated it: "Dot slash foobarinst32.elf".

And then.. nothing. A few clickety clacks, a couple of pauses between more clicketys, and she said "OK, that's done". And that, frankly, surprised me, because foobarinst32.elf does ask a few questions that she might not know the answers to, but apparently she did. And then she tried "foobar32" and pronounced it working correctly once again.

Actually, this customer is one of the easy ones. She does know her way around, at least a little bit, and she's anything but stupid. Probably that's why it surprised me that she hadn't followed the chain of what we were doing. Had it been a totally clueless customer, the kind that has to be led through every single keystroke over and over again, that wouldn't have surprised me.

Oh well. She was tired. She wanted to go home. No harm done.

/Misc/where-is-your-brain.html copyright and reprint notice

Comments /Misc/where-is-your-brain.html

Sat Jun 21 17:50:13 2008 JonR

I've experienced the same communication troubles pretty often, giving advice over the phone. (I'm not a consultant, just a user who knows more than most of my friends about the ins-and-outs of installation and troubleshooting Linux.) There are so many factors that either singly or together can produce a situation like this. Tiredness is probably foremost, as by the time a user asks for help he or she has often reached the end of the technological rope and is both frustrated and worn out. A hearing defect can be a big contributor (I'm hard of hearing, and millions of people are HOH without realizing it, often due to the toll of environmental noise or too-loud music). The "Foobar-what?" leads me to wonder if this might not be the case with your client. Obviously intelligent and knowing what she was working on, to appear not to recognize the same program name does suggest a hearing deficit -- and the phone can contribute mightily to difficulties in the case of hard-of-hearing people.

Simple distraction can produce the same result. Again, over the phone it's impossible to know the environment of the person I'm trying to help -- I didn't realize that the cat just knocked over the user's cup of coffee (though I'd usually get an aural clue such as "#*$! cat!").

I guess it's because I've been on the client end of this kind of situation often enough that I unconsciously play a scenario of distraction, mis-hearing, etc. as I walk my friend through re-installing or whatever needs doing, that I feel particularly satisfied if the result is what both of us desire. (And also because sometimes the result is failure. Then there are two frustrated people on the line.)


Sat Jun 21 17:53:55 2008 TonyLawrence

Funny you mention cats, because there are cats there. Unusual in an office, but several times when I've been there I've had a cat sleeping on the keyboard.. clickety-click :-)

Mon Jun 23 13:35:27 2008 BigDumbDinosaur

http://bcstechnology.net

Cats? Ugh! Smelly, nasty little things. Dinosaurs eat them in an effort to clean up the environment and rid the earth of vermin.

Seriously, cats and computers are not a particularly good mix. I've cleaned plenty of cat hair out of computers over the years. The stuff gets sucked into everything and can actually stall CPU cooler fans and cause overheating and failure. Of course, dogs pose their own problems, like banging into a computer and head-crashing the hard drive.

Mon Jun 23 17:01:45 2008 JonR

In the past, I've had cats around (one at a time) for a total of about a quarter century. I can vouch for BigDumbDinosaur's findings, apart from never yet having seen a dinosaur actually devour a cat. (But now I'm going to keep my video camera handy.)

People with computers don't need cats anyway. That's what Flickr is for.



Mon Jun 23 21:55:51 2008 BigDumbDinosaur

http://bcstechnology.net

Old mantra from my younger years: never date a woman with cats. You will always being playing second fiddle to the felines. And there's nothing like the damper that is put on a brisk lovemaking session when Tabby jumps on your bare back with claws extended.

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